337bet Privacy Policy — How We Collect, Use, and Protect Your Personal Data
Your privacy matters to 337bet. This policy explains exactly what data we collect, why we collect it, and the safeguards we use to keep it secure for every player across Bangladesh.
🔐 Our Privacy Commitments
Six core principles that underpin how 337bet handles your personal information.
1. Who We Are and How to Contact Us
Data Controller
For the purposes of this Privacy Policy, 337bet ("337bet", "we", "us", "our") acts as the data controller in respect of all personal data collected through the 337bet platform at https://337bet.ws. As data controller, 337bet determines the purposes and means by which your personal data is processed.
Privacy Contact
If you have any questions, requests, or concerns relating to the collection or use of your personal data, please contact the 337bet privacy team in writing at [email protected]. Please include "Privacy Request" in the subject line of your message. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 10 business days.
2. What Personal Data We Collect
337bet collects personal data in several categories depending on how you interact with the platform.
Registration and Identity Data
When you create a 337bet account, we collect the personal information you provide during the registration process. This includes:
- Full legal name as it appears on your government-issued identification
- Date of birth (required to verify the 21+ age requirement)
- Residential address, including city and postal code within Bangladesh
- Email address used as your primary contact method
- Mobile phone number, used for account security and communication
- Username and encrypted password chosen at registration
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, 337bet may request copies of identity and address verification documents. These may include scanned copies or photographs of your National ID card, passport, driving licence, or a recent utility bill or bank statement. KYC documents are processed and stored securely and accessed only by authorised 337bet compliance personnel.
Financial Transaction Data
When you make a deposit or request a withdrawal, 337bet collects details of that transaction. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), transaction reference numbers, amounts in Bangladeshi Taka (৳), timestamps, and transaction status. We do not store full payment card numbers on our servers. Partial card data (such as the last four digits) may be retained for transaction reference purposes only.
Gaming and Betting Activity Data
337bet records details of your activity on the platform, including games played, betting markets accessed, wagers placed, bet amounts, outcomes, and session durations. This data is used for account management, bonus administration, fraud prevention, and responsible gaming monitoring. It may also be used in aggregate, anonymised form for internal analytics and product improvement.
Technical and Device Data
When you access the 337bet platform, we automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited within the platform, and timestamps of access. This data helps us ensure platform security, diagnose technical issues, and improve the user experience for players across Bangladesh.
Communications Data
If you contact 337bet support via email or any other channel, we retain a record of that correspondence, including the content of your messages and our responses. This allows us to maintain continuity in handling your enquiry and to refer back to previous communications where relevant.
3. How We Use Your Personal Data
A breakdown of the specific purposes for which 337bet processes personal data.
Account Administration
We use your registration data to create and maintain your 337bet account, verify your identity, manage your account balance, process deposits and withdrawals, and communicate with you about your account status. This processing is necessary for the performance of our contract with you.
Fraud Prevention and Security
337bet uses identity, financial, technical, and gaming activity data to detect and prevent fraudulent activity, money laundering, bonus abuse, underage gambling, and any other activity that breaches our Terms and Conditions or applicable law. This processing is carried out in the legitimate interests of 337bet and our player community.
Legal and Regulatory Compliance
Certain categories of data are processed because we are legally obliged to do so. This includes retaining transaction records, processing KYC verification, and responding to lawful requests from law enforcement or regulatory bodies. We retain such data for the periods required by applicable law.
Responsible Gaming Monitoring
337bet analyses betting and session activity to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may contact you with responsible gaming information, offer account management tools, or restrict certain account features. This processing is carried out in your vital interests and the legitimate interests of 337bet.
Marketing Communications
With your prior consent, 337bet may send you promotional communications about new games, bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), and other platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
Platform Analytics and Improvement
Aggregated, anonymised data derived from player activity is used to improve the 337bet platform, optimise game offerings, identify technical issues, and develop new features. No individual player is identifiable from this anonymised data set.
4. Sharing Your Personal Data
337bet does not sell, rent, or trade your personal data. We share it only in the limited circumstances described below.
| Recipient | Purpose | Legal Basis |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket, Upay, banks) | Processing deposits and withdrawals | Contract performance |
| KYC and identity verification providers | Age and identity verification | Legal obligation |
| Game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) | Delivering casino and slot games | Contract performance |
| Fraud prevention and security services | Detecting and preventing fraudulent activity | Legitimate interest |
| Law enforcement and regulatory bodies | Compliance with lawful requests or orders | Legal obligation |
| IT infrastructure and hosting providers | Platform operation and data storage | Legitimate interest |
Third-Party Processors
Where 337bet engages third-party service providers to process personal data on its behalf, those providers are bound by contractual obligations to process data only in accordance with 337bet's instructions, to maintain appropriate technical and organisational security measures, and not to use that data for their own purposes.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 337bet's business, personal data held by 337bet may be transferred to the acquiring entity as part of that transaction. In such circumstances, 337bet will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations no less protective than those described in this policy, and affected account holders will be notified in advance where possible.
5. Cookies and Tracking Technologies
What Cookies We Use
The 337bet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The categories of cookies we use are as follows:
- Strictly necessary cookies: Required for the platform to operate. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to re-enter them on each visit.
- Analytics cookies: Used to collect anonymised information about how players interact with the platform, helping us identify popular features and areas for improvement.
- Security cookies: Used to detect and prevent fraudulent or abusive activity on the platform.
Managing Your Cookie Preferences
With the exception of strictly necessary cookies, you may manage your cookie preferences by adjusting your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of parts of the 337bet platform. Detailed instructions for managing cookies in the most common browsers are available through the respective browser's help documentation.
6. Data Retention
337bet retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention requirements.
Active Account Data
Registration and identity data is retained for the duration of your active account relationship with 337bet. This data is necessary to administer your account and provide the services you have signed up for.
Financial Transaction Records
Transaction records, including deposit and withdrawal histories, are retained for a minimum of five years following the date of the transaction. This retention period reflects financial record-keeping obligations and anti-money laundering requirements.
KYC and Identity Documents
Copies of identity verification documents submitted as part of the KYC process are retained for a minimum of five years following account closure, in line with standard financial compliance practices.
Support Correspondence
Records of customer support communications are retained for a period of two years from the date of the most recent message in a given support thread, after which they are securely deleted unless retention is required for an ongoing dispute or legal matter.
Data Following Account Closure
Following the closure of a 337bet account, personal data that is not subject to a mandatory legal retention period will be securely deleted or anonymised within 90 days of the account closure date.
7. Your Data Rights
As a 337bet account holder, you have the following rights in relation to your personal data.
Right of Access
You have the right to request a copy of the personal data that 337bet holds about you. To make a subject access request, please contact [email protected] with the subject line "Data Access Request". We will respond within 10 business days.
Right to Rectification
If any personal data that 337bet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account dashboard or by contacting our support team.
Right to Erasure
In certain circumstances, you may request that 337bet delete personal data held about you. This right does not apply where retention is required for legal compliance, fraud prevention, or the resolution of an active dispute. Requests for erasure will be assessed on a case-by-case basis.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on the legitimate interests of 337bet, including direct marketing communications. To exercise this right, contact [email protected] with details of the specific processing you wish to object to.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a commonly used, machine-readable format. This right applies to data that you provided to 337bet directly and that is processed on the basis of your consent or for the performance of a contract.
Right to Restrict Processing
In specific circumstances — for example, while the accuracy of your data is being disputed — you may request that 337bet temporarily restrict the processing of your personal data. During a restriction period, your data will be stored but not actively processed for other purposes.
8. Data Security Measures
Technical Safeguards
337bet implements industry-standard technical measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include Transport Layer Security (TLS/SSL) encryption for all data in transit, encrypted storage of sensitive data at rest, and strict access controls that limit data access to authorised personnel only. Our infrastructure is hosted on secure servers with regular security audits.
Organisational Safeguards
337bet maintains internal data protection policies and provides data security training to relevant staff. Access to personal data is granted on a need-to-know basis. Personnel who handle sensitive data are subject to confidentiality obligations. 337bet conducts periodic reviews of its data security practices to ensure they remain appropriate and effective.
Data Breach Response
In the event of a personal data breach that poses a risk to affected individuals, 337bet will take prompt remedial action to contain the breach and will notify affected account holders without undue delay. Notifications will be sent to the email address registered on the account and will include details of the nature of the breach, the likely consequences, and the steps being taken by 337bet to address it.
9. Children and Minors
No Services for Under-21s
337bet does not knowingly collect or process personal data relating to individuals under the age of 21. The 337bet platform is strictly intended for adults aged 21 and above. If 337bet becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that a person under the age of 21 has registered an account with 337bet, please notify us immediately at [email protected].
10. Updates to This Privacy Policy
Policy Revisions
337bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Where material changes are made, we will notify registered account holders by email at the address held on file prior to the changes taking effect. The date of the most recent revision is always displayed at the top of this page. Continued use of the 337bet platform following a revision to this Privacy Policy constitutes acceptance of the revised terms.
Governing Language
This Privacy Policy is written in English. Should any translated version be provided for convenience, the English version shall prevail in all matters of interpretation. This policy should be read alongside the 337bet Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and 337bet.
Your Privacy Is Our Priority
Have a question about how 337bet uses your data? Check our FAQ for quick answers, or contact our support team — available 24/7 on Bangladesh Standard Time.